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Contact us

Get in touch with your questions or comments.

Contact US

Contact us

Get in touch with your questions or comments.

Head Office

Samsonite Australia Pty Ltd,
5 Anzed Court, Mulgrave,
VIC 3170


Monday - Friday: 9am to 4pm


*Christmas and New Year: Please note that the American Tourister office will be closed from 25th December 2024 to 1st January 2025 for the holiday season.

Telephone

1800 331 690

Email

For general and repair issues, please contact us at info.australia@samsonite.com

Important Information


We are currently experiencing higher than average volumes, we apologise for the incovenience and we will endeavour to respond as soon as we possibly can.

For After Sales, Online Ordering or Product Queries, please contact the relevant area via the below contact forms

Thank you for your patience.

Please read our section on spare parts, locks and keys in our FAQ.

FAQ :

  • Q: Where can I find the full catalogue?
  • A: Please download our most recent catalogue here.

Office Hours:
Monday-Friday: 9AM till 4PM
Please mention your order number or account number that you received while placing an order in all correspondence.

FAQ :

  • Q: Can I order a product that is not offered online?
  • A: No, not at this moment.
  • Q: When will my order arrive?
  • A: Please login into your account to view the shipper's tracking number or refer to your shipping notification email.
  • Q: How do I return my suitcase?
  • A: Please go to our Returns and Exchanges page for detailed instructions.

Repairs:

We recommend that you have an American Tourister Authorised Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only American Tourister Authorised Repair Centres are authorised to do warranty repair work. To locate your nearest Repair Centre, please click here.

Please read our section on repairs on the FAQ section for detailed instructions.